Last Updated: May 17, 2022
2. Refund ConditionsWe will perform a refund to the Client only subject to his/her use of our Services. For the purpose of this Refund Policy, the use of our Services shall be the payment of a fee to Neocrypto.Refund Conditions shall include:
3. Refund ProcessingFollowing a Client’s refund request and delivery to Neocrypto a properly filled Refund Form, Neocrypto shall respond to the Client within 15 (fifteen) business days requesting additional documentation, if applicable, for a refund review and processing purposes. The Client shall respond to such Neocrypto’s written answer within a reasonable term, but not later that 14 (fourteen) calendar days following the receipt by the Client of such message.Neocrypto shall inform the Client on its decision with regard to his/her refund request within 14 (fourteen) calendar days following the receipt of a complete set of requested by Neocrypto support team documents from the Client.Please notice that we shall have the right to freeze your access to our Services for the period of refund request review process.Neocrypto provides the refund using the same means of payment as the Client used to pay.
4. Charges in Relation to a RefundAll bank or financial institution charges that are applicable to a refund shall be borne solely by the Client, and in case such charges are associated with Neocrypto performing a refund transaction — such charges shall be deducted from a refund amount.
5. Use of ChargebacksThis section does not affect any rights and/or claims, which the Client may have against the bank/financial institution.In case a Client has initiated a chargeback procedure with his/her bank or financial institution, Neocrypto will investigate such chargeback request within a reasonable term and will inform the Client’s bank or financial institution whether such Client’s transaction in question has been cancelled. However, we expect our Clients to resolve refund issues with Neocrypto before contacting banks or financial institutions with a chargeback request.Please notice that we shall have the right to freeze your access to our Services for the period of chargeback investigation process.
6. MiscellaneousNeocrypto reserves its right to amend this Refund Policy with a reasonable notification of Clients about such amendments. In case a Client does not accept such modified Refund Policy he/she should stop using our Services.
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